Revealed: The 8 tips that will help you keep calm and carry on, according to a psychotherapist

• Dr Aaron Balick is a clinical psychotherapist based in London, who appears on TV
• He explains what you should do when you get that distressing email from work
• Dr Balick also reveals what you should do during an argument with your partner

‘Keep calm and carry on’ isn’t always as easy as it sounds. 

But, in a piece for Healthista, a psychotherapist has today revealed how he stays calm himself.

Dr Aaron Balick, a clinical psychotherapist based in London, explains what you should do when you get that distressing email.

While he also covers appropriate responses during an argument with your partner and bouts of road rage – to help you avoid seeing red. 

Dr Aaron Balick, a clinical psychotherapist based in London, explains what you should do when you get that distressing email

1. When I get that distressing email

First of all I don’t get it when I’m not expecting it so I don’t have to react to anything until I’m good and ready. 

I have taken the email function off my phone and I only look at emails at regular intervals when I can actually respond to them properly. 

The days of checking emails on my phone while I’m on the bus, then feeling panicked and unable to do anything about it, are over. 

Now I only look only when I’m ready.

Don’t let emails control you. You decide when to look, and you decide when to answer. That way, if there is a crisis to deal with, you are ready for it.

2. During an argument with a partner

First of all, we try to avoid this by having open channels of communication as much as we can – but tensions do arise and most relationships have a flair-up now and then. 

When this happens, the trick is coming back together afterwards, when things have cooled. In psychology this is called ‘rupture and repair’. 

After a conflict where some regrettable things are said, you come together, listen, own up, forgive and get forgiven, and move on. 

There’s no such thing as a relationship without rupture. It’s how you repair them that counts.

In short, prevent a barney by not saving up your frustrations and keeping open lines of communication. When it does happen, communicate again and repair the rupture.

‘I have taken the email function off my phone and I only look at emails at regular intervals when I can actually respond to them properly,’ says Dr Balick

3. When I feel angry at work

Fortunately, my workplace has a small team and we have good regular communication that prevents flare-ups. 

Communication is a good preventative strategy. Still, sometimes buttons get pushed, and when buttons are pushed we get reactive. 

Being reactive is when you fire off an angry email, put down the phone, yell at a colleague, or slam a door.

WHAT IS THE THEORY TO STAYING CALM? 

Dr Aaron Balick, a clinical psychotherapist based in London, explains the theory behind how he is able to stay calm in stressful situations.

He said: ‘Have you ever seen a calm sea during a hurricane? No. The sea naturally reacts to its environment, just like we do. 

‘It’s just that when the storm stops, the sea doesn’t go on churning itself up about what happened. The sea lets go.

‘We may think we need to be calm in the face of life’s challenges, but it’s actually better to feel your emotions and not pretend you’re totally chill when you’re churned up. 

‘Real calm doesn’t mean you don’t experience distressing feelings. 

‘It means you can have your feelings without letting them twist you into knots.’

You can avoid being reactive by listening to your feelings and knowing when we’re getting overloaded – you’re more likely to react when you’re overloaded. 

When I notice I’m getting full up, I get out of the situation, go for a walk, and come back when I’ve cooled down a bit.

Just like at home, work can be a place of rupture and repair. We can spend more time with people at work than at home, so it’s important to treat those relationships with care.

4. When I’m feeling overwhelmed by stress or workload

Running a busy psychology hub and therapy practice is a lot of work. Sometimes it can be overwhelming. 

Recognising I can’t do it all is a start, and while I have high expectations of myself, I try not to pretend I can do it all. 

Secondly, one of the greatest skills I’ve developed is the art of saying ‘no’. Getting ahead of the game by choosing projects I can actually manage is a good start. 

When things get overwhelming, it’s time to sort my priorities and make sure I’m working efficiently.

I can’t stress how important good systems are. David Allen’s book Getting Things Done really helped me realise how much time I was spending inefficiently – so now that I’ve to systems in place, I’m much less likely to get overwhelmed.

However, even with the best systems overwhelm can happen. So make sure if you’re approaching burnout, get some time away, even if you can only manage an afternoon. 

You may think you can’t spare the time, but a few hours here and there is a sight better than total burnout.

There’s no point in worrying over what is already set in motion and cannot be changed, he adds

5. When negative thoughts about the future arise

I ask myself – what is within and what is outside my zone of control? For the things I do have control over I ask what I can do today to make a difference. 

Then I’ll do what I can to get started. I’ll do tomorrow what I can do tomorrow, and next year what I can do then, but I can’t get hung up on next year right now.

For those things outside my zone of control, I do my best to accept them, which can be difficult. 

There’s no point in worrying over what is already set in motion and cannot be changed. 

Just concentrate on meeting those challenges with equanimity and get help when necessary.

6. When I’m panicking

I understand that it’s rare that panic serves a useful purpose. In a real emergency, that surge of adrenaline can be helpful, but if that becomes panic, it’ll be wasted – you still need to decide what to do with all that extra energy

If you are in a state of panic because you accidentally emailed the wrong person or didn’t get the answer you were expecting, it’s not doing you much good. In these cases take a step away from your panic. 

Take a deep breath, then take another. Feel your feet rooted to the ground and tell yourself gently that you’re going to get through this, it’s not the end of the world.

If it happens to be the end of the world, well, then that’s out of your control, and the best thing to do is to accept it rather than panic about it. 

I must admit that in this case, I’d probably panic too, but who said I was perfect?

Whether it’s your local council’s rubbish collection or a damaged furniture delivery, speaking on the phone to get a problem resolved can be infuriating

7. If I feel road/commute rage

I tend to cycle to work, which means I probably cause more road rage than experience it! But if I do, I have to ask, ‘what’s the point?’. 

Red lights are going to be red (and they always turn red just you approach them). People won’t always be kind, and selfish drivers will cut you off. 

But what can you do? See traffic as a dance. Sometimes someone will step on your toes.

So don’t get rageful, get mindful. Instead of obsessing about getting from A to B, see the commute for what it is – time. Try to enjoy the trip in the moment instead of getting hung up on not being there.

From a practical point of view. Leave early. No point in setting yourself up for stress when you can get ahead of yourself instead.

8. When complaining on the phone

Whether it’s your local council’s rubbish collection or a damaged furniture delivery, speaking on the phone to get a problem resolved can be infuriating. 

There’s nothing I can say to make that experience any more desirable than it is, but if it’s going to suck, how can you manage it better?

I manage this through preparation. I make sure I have a book or some small task to complete before picking up the phone and dialling in. 

This is one of the few times I will multi-task and it helps me feel less powerless. When I’m finally connected, I remember that on the other end of the line is another person – and s/he has been listening to angry people all day long. 

I’ve learned that starting off the conversation kindly usually makes all the difference. ‘How are you?’ I might say before launching into my complaint.

Nobody likes spending precious life time waiting on hold to complain about a curious charge on a gas bill, but hey, such is life, right? 

By accepting these things as a part of life rather than some ugly beast that gets in the way, we can just deal with it, without turning into monsters.

This piece originally appeared on and has been reproduced with the permission of Healthista. 

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